Customer Service Representative

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Description

• Customer Service Representative (CSR) ensuring a World Class Service experience. • Handle policy inquiries and change requests while delivering exceptional customer service. • Proactively identify additional protection opportunities to promote policy growth. • Ensure first contact call resolution and maintain professionalism with clients.

Requirements

• Property and Casualty (P&C) Insurance sales experience REQUIRED: 2 years preferred. 1 year minimum. • Property and Casualty (P&C) Insurance License or Personal Lines Insurance License (Required). • College degree preferred, but not required. We appreciate solid work experience. • Bilingual (Spanish/English) or multilingual (Plus). • Minimum 1 year P&C insurance customer service experience. • Excellent interpersonal communication skills, verbal and written. • Ability to adapt to changes in business requirements (i.e.: shift and weekend work schedules). • Excellent active listening skills. • Ability to self-manage and prioritize workload. • Proficient computer skills, specifically with Microsoft Office products and agency management systems.

Benefits

• Healthcare packages to support your mental, physical, and emotional well-being. • PTO and Paid Holidays – Helping you be a world changer outside of the office. • 401K Matching – We are committed to team members’ financial health. • Challenge and Opportunity – A tight-knit, fun environment that encourages personal and professional growth.