Customer Service Representative - High-End Coffee Machines

3 days ago

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TheHouseofMercier

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2 - 10 employees

🎯 Recruitment

🤝 B2B

🏠 Real Estate

Description

• The House of Mercier is excited to offer a unique opportunity for coffee enthusiasts to join our team as Customer Service Representatives for High-End Coffee Machines. • This is a fully remote position, allowing you to work from the comfort of your home while connecting with customers who share a passion for premium coffee experiences. • In this role, you will assist customers in navigating their inquiries regarding our range of high-end coffee machines, providing them with exceptional service and expertise. • You will play a vital role in ensuring our customers are delighted with their purchases and equipped with the knowledge to make the most of their coffee-making journey. • If you have a love for coffee and a desire to provide outstanding customer service, we invite you to join us at The House of Mercier!

Requirements

• Prior experience in customer service is preferred, ideally within the retail or luxury goods sector. • A genuine passion for coffee and high-end appliances, with a willingness to learn about our products. • Excellent verbal and written communication skills in English; additional languages are a plus. • Strong problem-solving skills and the ability to manage multiple inquiries simultaneously. • A customer-first mentality, with a dedication to providing exceptional service. • Basic computer skills and familiarity with customer service software. • Ability to work independently and adapt to a remote work environment. • Flexibility to work various shifts, including evenings and weekends, as needed.

Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work From Home • Free Food & Snacks • Wellness Resources • Stock Option Plan