Engineer I - Field Service

14 hours ago

🇺🇸 United States – Remote

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Description

• The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of laboratory instruments in assigned territory. • Provides onsite installation of instruments, upgrades, updates, repairs, and planned maintenance service. • Achieves specified revenue targets while satisfying customer needs through efficient instrument repair, installations, and preventive maintenance services. • Interacts with customers to offer and close the sale of service contracts and other service products, providing them with best-in-class support and ensuring their complete satisfaction. • Collaborates with internal partners to resolve customer issues and improve operational processes. • Handles travel expenses and follows company travel policies and guidelines, ensuring cost-effective and efficient travel arrangements.

Requirements

• 1-3 years working in a related science, engineering, and/or customer-facing role. • Uses effective questioning techniques to identify customer needs and provide tailored solutions. • Exercises judgment in setting work priorities and identifies next steps to ensure efficient and effective service delivery. • Demonstrates a high level of autonomy and self-motivation, requiring limited supervision. • Actively participates as a positive influence to the team, encouraging a collaborative work environment. • Quickly adapts to change by using new technologies and methodologies to continuously improve performance and stay ahead.