Engineer I - Field Service

March 24

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

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Thermo Fisher Scientific

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Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

📋 Description

• The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of laboratory instruments in assigned territory • Provides onsite installation of instruments, upgrades, updates, repairs, and planned maintenance service • Displays integrity, understanding, tact, fairness, and outstanding technical knowledge in all customer interactions, encouraging strong and long-lasting relationships • Achieves specified revenue targets while satisfying customer needs through efficient instrument repair, installations, and preventive maintenance services • Interacts with customers to offer and close the sale of service contracts and other service products, providing them with best-in-class support and ensuring their complete satisfaction • Collaborates with internal partners to resolve customer issues and improve operational processes • Maintains their technical competency level servicing new instruments and problems by attending trainings, staff meetings, and staying up to speed on new products, markets, customers, and competitors • Handles travel expenses and follows company travel policies and guidelines, ensuring cost-effective and efficient travel arrangements

🎯 Requirements

• Requires a bachelor’s degree in engineering, biology, chemistry, or related field • Minimum of 3+ years working in a related science, engineering, and/or customer-facing role • Uses effective questioning techniques to identify customer needs and provide tailored solutions • Exercises judgment in setting work priorities and identifies next steps to ensure efficient and effective service delivery • Demonstrates a high level of autonomy and self-motivation, requiring limited supervision • Actively participates as a positive influence to the team, encouraging a collaborative work environment • Experience in a clinical, diagnostics, and/or other regulated environment, ensuring compliance with industry standards and regulations

🏖️ Benefits

• Reasonable accommodation to participate in the job application or interview process • Benefits and privileges of employment