Field Service Engineer II (TEM, SEM, FIB)

March 18

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

⛷️ Utah – Remote

Although this job is listed in Utah, this company may be open to hiring remote in other states.

💵 $28 - $43 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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Thermo Fisher Scientific

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Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

📋 Description

•The Field Service Engineer II for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems •Engineers investigate and improve operational quality of system equipment; Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), Small/Large Dual Beam (SDB/LDB); instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options. •This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization. •Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order •Conduct on-site scheduled planned maintenance visits •Provide troubleshooting and repair support for customers and other field service personnel •Cultivate and develop positive working relationships with customers, system users and company personnel •Successfully complete technical training, as required •Complete and submit field service reports on assigned tools •Perform Preventive Maintenance tasks •Provide training for customers and users on system maintenance •Provide feedback to product quality teams •Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation •Provide guidance for various reports including identifying and isolating unique problems with system •Act as a subject expert and resource for training •Align with application scientists to collaborate on outstanding solutions to meet our users challenges •Must maintain Thermo Fisher Scientifics’ Four-I Values.

🎯 Requirements

•University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 2-5 years of equivalent combination of education, skills and experience •4-5 years’ Experience: Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required •Experience with Ultra High Vacuum (UHV) a plus but not required •Demonstrated ability to work under pressure, with a consistent record to make decisions with minimal direct supervision •Demonstrated ability to be detail oriented, problem solver, promote team environment •Demonstrated ability to display a high level of confidentiality for both customer and Thermo Fisher Scientific •Literate in Windows software environments •Must have a thorough understanding and extensive experience solving and repairing ultra-high vacuum and high voltage systems •Ability to read and interpret schematics •Strong Interpersonal communication, teamwork/building, time management, organizational, problem solving and customer service skills •Proven ability to troubleshooting complex systems and subsystems down to component level •Familiar with UHV phenomenon and technology •Must be willing to travel 25-50% of the time •Must possess a valid driver’s license and passport and travel regionally and internationally as the need arises

🏖️ Benefits

•A choice of national medical and dental plans, and a national vision plan, including health incentive programs •Employee assistance and family support programs, including commuter benefits and tuition reimbursement •At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy •Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan •Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount