Field Service Engineer - III

2 days ago

🇺🇸 United States – Remote

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Description

• Deliver routine service activities for the Unity Lab Services Chromatography Service group. • Perform on-site installations, repairs, maintenance, qualifications, and validations. • Customer-facing, working in conjunction with other ULS teams and Sales. • Provide customer instrument familiarization instruction on the accurate use and maintenance of their instruments. • Establish and maintain a communication link between the customer and the company to help ensure that effective service is provided. • Work with specialists, engineering, customer service, and other personnel to expedite repairs and drive quick resolution.

Requirements

• Bachelor’s degree and a minimum of 5+ years of related experience, or equivalent work experience. • 7+ years hands-on experience servicing analytical equipment gained either as an Engineer, application specialist or working as a Scientist in a laboratory. • Ability to diagnose and resolve problems on mechanical and optical instrumentation in a clinical laboratory environment. • Prioritize clinical customer requirements and establish realistic schedules to meet requirements. • Must have strong interpersonal and effective communication skills. • Basic instructional abilities to provide customer familiarization instruction. • Listen to the customer, review their documents, and inspect the instrument to resolve nature and scope of problem. • Analyze and review inspection findings to resolve source of problem, and recommend repair, replacement, or other corrective action. • Work independently and as part of a group, to accomplish individual and team objectives as well as resolve routine customer concerns. • Maintain a valid driver’s license, available to travel overnight up to 50% and weekend work may be required.

Benefits

• Excellent career progression opportunities with a large and growing global employer. • High quality training and mentoring. • Competitive salary, plus performance bonus & full benefits package. • Company car.