Manager, Customer Site

April 15

🗻 New Hampshire – Remote

Although this job is listed in New Hampshire, this company may be open to hiring remote in other states.

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

+2 more states

🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote

💵 $103.1k - $154.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

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Thermo Fisher Scientific

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Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

📋 Description

• The Customer Site Manager is a central role in Thermo Fisher Scientific's Asset Management Services • In this role, you will act as the account manager for a Strategic Account and will handle client relationships, ensuring customer satisfaction, and driving financial performance • Additionally, the Customer Site Manager works closely with internal teams, ensuring the timely and effective delivery of ULS services • Key Tasks and Responsibilities include being accountable for the delivery of a successful Asset Management Services program, responsible for compliance and performance of service suppliers, and ensuring financial performance and annual targets for revenues and profitability are met or exceeded • Team management includes establishing effective leadership and being accountable to train and develop direct reports

🎯 Requirements

• Minimum education requirement is a Bachelor degree and 7+ years of experience in a customer-centric leadership role • Preferably in one or more of the following areas: Pharma, Biotech, Medical- and/or Chemical Laboratories, Healthcare or Facilities • 5+ years of direct people management experience with ability to influence and communicate effectively • Previous demonstrated experience with customer-facing role • Proficiency in driving customer allegiance and growing existing customer base • Build collaborative relationship with business partners across different levels, functions and regions with high motivation, drive and positive demeanor • Embrace a continuous improvement mentality

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount