ServiceNow CSM Consultant

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The Whole Group

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Business change is everything. We build intelligent workflows to power change within businesses on ServiceNow.

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Description

• Join The Whole Group and simplify deployment of ServiceNow products. • Be part of a diverse team that values creativity and innovation. • Support implementation from proposal to delivery with clients. • Build trusting relationships with project stakeholders. • Mentor teammates on ServiceNow best practices. • Ensure quality delivery of ServiceNow technical solutions.

Requirements

• 3+ years of experience working in a client-facing role in a professional services organization, building and designing solutions that have been delivered to the marketplace • 3+ years of deep functional and technical knowledge of ServiceNow configuration and implementation • Experienced in ServiceNow's Customer Service Management product required • Experience in ServiceNow Field Service Management, Service Portal, Integration Hub or REST/SOAP Web Services, and AppEngine Studio preferred • Knowledge of key Customer Service Technologies including: IVR, Chatbot, Knowledge Management, and collaboration • Experience in CSM Business Models: B2B, B2C • Act as a Subject Matter Expert for both The Whole Group team and the client • Excellent communication, planning, problem solving, troubleshooting, and organizational skills; willing to take responsibility and act independently • Demonstrated work experience in business and systems analysis, process, and data modeling skills. • Knowledge of Agile development methodologies. • Exceptional communication skills, both written and verbal • Proven team-building skills and ability to motivate others • Team-player mindset and willingness to collaborate with all levels of our organization • Ability to work under minimal supervision, navigate ambiguous environments and quickly adapt to change. • ServiceNow CSA certification required • CIS - CSM Certification required • CSM professional suite Certification preferred • Proficient in ServiceNow Agent Workspace, custom portal design, and virtual assistance