Technical Account Manager - North America

2 days ago

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HCM Implementation • Client Side Services • Organizational Change Management • Business Transformation • Staff Augmentation Resources

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Description

• Maintain the highest level of client satisfaction by developing relationships at all levels within the client organization and delivering high-quality solutions • Meet or exceed targeted Net Promoter Score (NPS) levels and client retention metrics • Provide detailed information about Dayforce products, updates, issues, and workarounds • Investigate functional and technical issues and deliver best practice recommendations to the CSDMs and/or client • Solicit client feedback and leverage internal partners to drive product and operational improvements • Partner with support, as needed, to continuously improve efficiency and quality of service to clients • Engage with internally or with Dayforce via the SI portal to drive issues to closure • Manage priorities and timely updates for client issues • Continually advocate for clients and find new ways to add value to the client • Identify client success criteria and execute on game plan

Requirements

• Bachelor’s degree in computer science, Engineering, or relevant software/computer-related fields • 3+ years of support, education, consulting/implementation, or related experience in a SaaS model • 2-5 years of proven domain knowledge in one or more HCM areas (Core HR/WFM/Payroll/GL/Benefits/Talent Acquisition) • Strong technical background with a proven ability to resolve highly complex issues