Technical Account Manager

2 days ago

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Horizon3.ai

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cybersecurity • penetrationtesting • AI • purpleteams • infosec

51 - 200

Description

• Get to Know Us • Horizon3.ai is a fast-growing, remote cybersecurity company. • We aim to find, fix and verify exploitable attack vectors. • The Technical Account Manager maintains customer satisfaction and success. • Role requires a background in cybersecurity and a customer-first mindset.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field. • 3+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment. • In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, CISSP) is preferred. • Exceptional communication, interpersonal, and customer service skills. • Strong analytical skills with the ability to identify user trends and discern customer needs. • Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success software (e.g., Gainsight, ClientSuccess). • Ability to work independently and in a team, establishing successful customer-focused initiatives. • Excellent problem-solving skills with the ability to identify issues, resolve them quickly, and prevent them from reoccurring.

Benefits

• Health, vision & dental care for you and your family. • Flexible vacation policy. • Generous parental leave. • Inclusive team with a focus on diversity. • Growth and career development opportunities. • Collaborative and innovative company culture. • 100% remote work flexibility. • Competitive compensation.