Technical Account Manager

October 18

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InfluxData

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Database • IoT • Monitoring • InfluxDB • Telegraf

201 - 500

Description

• InfluxData is the creator of InfluxDB, the leading time series platform used to collect, store, and analyze all time series data at any scale. • The ideal Technical Account Manager (TAM) prioritizes their customer success, communicates exceptionally well, acts professionally and strives to exceed expectations. • As a trusted advisor, the TAM will demonstrate a strong track record in customer success by effectively communicating with partners and leveraging extensive knowledge of the InfluxData platform to provide solutions that meet customers’ needs.

Requirements

• Minimum of 4 years of technical work experience in support, development or engineering, with customer-facing experience • Excellent English communication skills, both written and verbal, with a team-focused and collaborative mindset • Empathy for people facing technical challenges, with strong problem-solving abilities • Proficiency  in at least one scripting language (Ruby, Python, Bash, etc.) • Extensive experience with databases, including clustering, high availability (HA) services, load balancing, automation, monitoring and configuration management • Strong knowledge of networking, HTTP(S), RESTful APIs, with experience in containerization and cloud environments (GCP, Azure, AWS, Kubernetes) • Experience with DevOps practices and tools in public cloud environments • Broad understanding of database management and data vendor technologies

Benefits

• Medical/dental/vision insurance with 100% coverage for employees and dependents • Company contribution to your FSA • Flexible Time Off - take the time you need • Life Insurance, short and long term disability insurance • 401(k) • Wellness programs • Annual professional development budget • Financial planning and legal advice