Customer Success Manager

August 17

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ThreatConnect

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ThreatConnect Inc.®, the leader in reducing complexity and enabling better decision making in cybersecurity .

Security Intelligence • Cyber Security • Cyber Intelligence • Threat Intelligence • Threat Management

51 - 200

Description

• Contribute towards Customer Success Plans • Measure customer metrics • Drive high levels of customer engagement • Assist customers with their challenges when they arise • Partner with Sales to track renewals, build value, and expand contracts within the customer base • Work cross-functionally with the sales and product teams to communicate customer needs Develop and drive customer success outcomes • Manage customer account portfolios

Requirements

• Thorough knowledge and proven history of demonstrated customer success behavior • 3-5+ years experience in a similar role • Ability to develop a technical understanding of the Polarity product and communicate that technical understanding in discussions with customers • Strong communication skills that can translate within all levels of a customer’s organizational hierarchy. This includes presentation skills for technical as well as business-driven initiatives • Ability to manage yourself and others through innovative processes, making effective decisions to ensure success • Ability to travel for the role

Benefits

• Unlimited Paid Time Off (PTO) • Employee recognition program • Employee referral program • Military leave options available • Education reimbursement program for job-related college courses and professional training • Medical plans and prescription drug coverage • Dental coverage • Vision coverage • Company-paid short term and long term disability • Company-paid insurance and AD&D coverage • Pet Insurance • 401K retirement savings plan with company matching program • Health Savings Account • Flexible Spending Accounts (medical, dependent care, transit and parking) • Cell phone stipend • Paid Parental Leave