Systems Engineer, Financial Services

Yesterday

Apply Now

Receive Emails with Similar Jobs

Thrive

WebsiteLinkedInAll Job Openings

Managed IT Services • Complete Outsourced IT Services • Hosted Cloud Services • Help Desk Support • Onsite Engineering

201 - 500

Description

• Responsible for remote client support and infrequent onsite support • Heavy interaction with end-users in diverse computing environments • Taking escalation tickets from Technical Support Engineers • Maintaining communication with clients throughout the troubleshooting process • Ability to handle diverse computing environments in a wide cross section of business clients • Analyze and document an unfamiliar client/server network environment • Perform rapid analysis of workstation/server level incidents • Provide consulting to clients on applications, best practices, and computing processes • Troubleshoot and resolve high-level workstation, server and network incidents • Monitor the service desk service board for escalated service tickets • Prioritize tickets escalated from Technical Support Engineers • Communicate steps taken during troubleshooting and resolutions clearly

Requirements

• Bachelor’s Degree, Technical Degree or equivalent work experience • Excellent problem solver; able to prioritize and coordinate between tasks • Three to four years desktop and/or server support experience • Self-motivated, has ability to work independently and in a team environment • Experience troubleshooting network configuration and hardware issues • Knowledge and experience with Microsoft Server and Workstation Technologies • Excellent written and oral communication skills • Ability to articulate technical information and convey to non-technical people • Excellent customer service skills • Is available to work after hours when necessary or for on call rotation if applicable • Ability to follow previously documented process while notifying management of variables that have not been clarified