Senior Campaign Manager

September 24

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TIKTAL

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tiktok • marketing • influencer marketing • content • advertising

51 - 200

Description

• Provide support to Campaign Managers (CMs), assisting with reviewing assets, creator lists, drafting complex emails, or joining creator calls as needed. • Check the Report board weekly, coordinate with CMs and ensure that reports are completed in a timely manner. Communicate with CMs on Slack, agree on timelines, and ensure that Campaign Directors (CDs) are tagged for review. • Regularly review Work Breakdown Structures (WBS) and boards to ensure all columns are correctly filled, with a focus on maintaining budget accuracy, especially for talent costs. A methodical and detail-oriented approach is essential. • Participate in the weekly Delivery call on Mondays to decide on the learning sessions for the week. Ensure that two sessions occur monthly—one global and one fun session. • Monitor the Agreements board daily, and proactively message relevant CMs on Slack to address any issues directly on the HubSpot Creator thread. • Ensure the timely upload of campaign assets to TikTok Creators Exchange Program (TTCX) • Support the onboarding and training of new CMs, ensuring they understand and can effectively navigate the Standard Operating Procedures (SOP) board. • Act as a point of escalation during client calls, providing clarity on issues and presenting well-considered solutions after discussing with the CM beforehand. • Update Pod metrics into the Delivery Weekly Call Agenda. • Identify and support the implementation of new processes to streamline and enhance campaign delivery. • Manage and act as a campaign manager during a high load of work periods, covering colleagues while on leave, and managing campaigns for high-tier clients.

Requirements

• Must be Fluent in English speaking with strong public speaking skills, confident in both client and team interactions. • Minimum 5 years of experience in digital influencer marketing experience either in a project management or delivery lead role within a marketing or influencer agency. • Experience with project management tools like Monday.com, HubSpot, and Slack is preferred. • Strong organizational skills with a keen eye for detail, and excellent communication skills, both written and verbal. • Ability to work under pressure and meet tight deadlines, and familiarity with TikTok and influencer marketing is a plus. • Demonstrated ability to manage multiple tasks, switch between them quickly, and maintain thorough attention to detail in a fast-paced environment. • Strong problem-solving skills, solution-oriented mindset, and ability to remain calm and composed under pressure. • Excellent people and team management skills, with a focus on customer service and internal communications.

Benefits

• Fully remote and full-time • Friendly work environment • In-Person company retreats / virtual gatherings • Growth opportunities at a fast-growing startup • 9AM - 7PM EST • Independent contractor relationship