Customer Success Manager

February 20

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TM Forum

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TM Forum is a global telecoms industry association, which acts as an alliance of over 850 telecommunication and technology companies. It is dedicated to furthering industry-defining change by connecting digital service providers, technology suppliers, consultancies, and systems integrators across 111 countries. The forum is known for its work on breaking down technology and cultural barriers to create value and growth opportunities in the telecommunications and tech ecosystems. TM Forum offers a platform for members to share innovations, market developments, and business transformation journeys. It also provides resources such as the Open Digital Architecture, open APIs, training, certification, and collaboration events like DTW Ignite, allowing members to collaborate and shape the future of the telecommunications industry. As an influential industry body, it includes 10 of the world's top communications service providers and all key hyperscalers as active members.

Collaboration Communities • Research and Publications • Tools and Best Practices • Training • Events

51 - 200 employees

Founded 1988

📡 Telecommunications

🤝 B2B

📋 Description

• We are currently seeking a highly motivated individual to join our growing Catalyst team in the CTO office. • The Customer Success Manager should be somebody who is customer focused, innovative, self-motivated, driven and ambitious with excellent communication and organization skills. • This individual will be responsible for ensuring successful team match-making and excellence in delivering the project and demos for our Catalyst program, culminating in helping to organize the Catalyst (demo) Innovation stand at our flagship event Digital Transformation World and global events series. • Catalysts generate proof-of-concept ideas that innovate to solve common industry challenges, validated by communications service providers and industry stakeholders. • Catalysts deliver projects and solutions that leverage key TM Forum best practices and standards to ensure scalability, reuse across multiple applications, and reduced costs and risk. • Catalyst teams showcase their solutions at Digital Transformation World events. • Additionally, Catalysts are promoted to online industry audiences via TM Forum’s Catalyst web pages, marketing and social media channels and our Inform research and content hub. • Catalyst projects are aligned with the collaboration work of TM Forum, thereby bringing best practices and standards from collaboration programs to life in real-world scenarios to prove the value of these assets. • The outputs of a Catalyst project include white papers, case studies, best practices, lessons learned, API specifications, models, frameworks and reference code.

🎯 Requirements

• Bachelor's degree or equivalent relevant experience in customer management • At least 5-years prior experience in customer relationship management • Highly organized and ability to manage priorities and deadlines • Energetic and pro-active ‘can-do’ attitude, don’t mind rolling up your sleeves • Able to stay calm, composed and professional, even under pressure, and to maintain effective relationships with staff, attendees, and exhibitors and sponsors • Passion to work with members and deliver successful Catalyst projects • Must be willing to travel (international and domestic), including weekend travel, ~20% • Proficient in Word, Excel and PowerPoint, Salesforce, Jira a plus