Senior IT Support Administrator

3 days ago

Apply Now

Receive Emails with Similar Jobs

TM Forum

WebsiteLinkedInAll Job Openings

The industry association driving digital transformation through collaboration.

Collaboration Communities • Research and Publications • Tools and Best Practices • Training • Events

51 - 200

Description

• The IT Team Administrator is part of the Information Technology & Services team, reporting to the IT Support Lead. • This role will be joining a small IT operations group that supports approximately 150 staff worldwide but primarily in Western Europe and the US. • User management, configuration changes, report creation/modification in systems such as Salesforce, Atlassian Confluence/Jira/Crowd, Office 365, and additional SaaS tools such as Stova, Docusign, etc. • Provide support to the TM Forum staff and members at various levels and across different time zones. • Maintain and audit user accounts and equipment, perform software roll-outs, upgrades, and updates. • Manage purchases, requisitions, and invoices in accounting platform.

Requirements

• Experience in either a team/office support role or IT support/help desk with a ticket management system. • Specific SaaS experience Salesforce – preferably has experience with Classic & Lightning, administration familiarity and ability to make reports/dashboards, work with Flow. • Office 365 – Exchange, Sharepoint, Teams. • Some flexibility with shifting hours slightly to accommodate those in a different time zone or work requirements outside typical hours. • You enjoy a dynamic workplace where two days are never the same; you can be flexible to changing priorities and tasks. • You can work independently and cooperatively with team members, including those in different time zones. • You are resourceful and can utilize and follow existing internal documentation and can also go find solutions using vendor documentation and other means as needed. • Outstanding communication skills both verbal and written. • Willing and eager to learn and try new skills and tasks. • Excellent organizational and administrative skills with a systematic approach to work.