Product Leader

November 1

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Description

β€’ We are a mission-driven organization focused on strengthening client relationships and enhancing operational excellence. β€’ As the Product Leader focused on Client Retention and Operational Excellence, you will take charge of our client retention strategy with full P&L responsibility for the product line. β€’ Your primary goal will be to strengthen our client relationships, reduce churn, and enhance service delivery.

Requirements

β€’ Experience: 10+ years in SaaS or customer-focused industries with experience managing product lines, client relationships, and profitability. β€’ Leadership & Influence: Proven ability to lead cross-functional teams to achieve shared goals, ensuring cohesive performance across multiple departments. β€’ Financial Acumen: Skilled in budget management and P&L oversight, with a track record of delivering significant EBITDA growth and effective cost management. β€’ Strategic Problem-Solving: Demonstrated expertise in addressing and resolving complex client challenges with a focus on strategic and customer-centered solutions. β€’ Exceptional Communication: Strong communicator, capable of building consensus and presenting insights to executive leadership.

Benefits

β€’ Medical, dental, and vision insurance options β€’ 100% Employer paid short/long term disability β€’ Basic Life β€’ 401(k) option with 100% company match β€’ Flexible paid personal/vacation time built on mutual trust and accountability β€’ 10 sick days annually β€’ 10 company paid holidays β€’ 6 weeks paid parental leave

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November 1

Lead client retention strategy for a mission-driven organization.

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