Sr. Director - Account Management

6 days ago

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Togetherwork

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Description

• The Sr. Director, Account Management for Togetherwork’s Nonprofit product will be a senior leader driving the success and growth of strategic Enterprise accounts. • This role is pivotal in strengthening customer relationships, enhancing the daily customer experience, and leading a high-performing Account Management team. • You will be responsible for deepening engagement with Key Accounts by understanding their unique needs, optimizing our service delivery, and aligning our products and solutions to maximize value. • By developing a comprehensive knowledge of our offerings and customer organizations, you will play a key role in expanding our partnerships and driving long-term growth.

Requirements

• 6-10+ years of experience in account management, client leadership, or related roles within the software, technology, or SaaS industry, with a focus on high-touch customer engagement. • Minimum of 2 years of experience working with large nonprofit organizations, including an understanding of their unique challenges and needs. • Proven track record of managing Enterprise accounts, with success in driving retention, securing renewals, and expanding customer relationships. • Excellent written and verbal communication skills, with the ability to clearly articulate complex ideas, strategies, and recommendations. • Intermediate PowerPoint skills with the ability to develop compelling presentations. • Strong negotiation and contract management abilities, with a history of closing high-value deals. • Exceptional analytical and problem-solving skills, adept at assessing customer needs and developing tailored solutions. • Strategic mindset, capable of understanding market trends, anticipating changes, and adapting strategies accordingly. • Highly organized and detail-oriented, with excellent time management skills to prioritize and manage multiple tasks effectively. • Customer-centric approach, dedicated to building and maintaining long-term relationships. • Collaborative team player, with a proven ability to work cross-functionally and influence without direct authority. • Bachelor's degree in a related field preferred, but not required. • Familiarity with Salesforce or other CRM software is preferred. • Experience with fundraising tools or related SaaS applications is a plus.

Benefits

• Medical, dental, and vision insurance options • 100% Employer paid short/long term disability • Basic Life • 401(k) option with 100% company match up to 4% • Flexible paid personal/vacation time built on mutual trust and accountability • 10 sick days annually • 10 company paid holidays • 6 weeks paid parental leave • Pet Insurance • Medical Travel Benefits • Infertility Benefits • Teladoc • Employee Assistance Program • Wellness Benefits & Engagement Platform