Director of Delivery

January 23

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Tonkean

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Tonkean is a company that offers AI-powered enterprise intake and process orchestration solutions, aiming to maximize adoption, efficiency, and compliance across various business functions such as procurement and legal. It provides tools for automating workflows and processes without the need for coding, streamlining operations by integrating with existing tech stacks, and optimizing processes using AI and orchestration technologies. Tonkean's platform includes features like AI-driven request handling, no-code process building, and personalized intake experiences to enhance operational efficiency and reduce manual workloads for enterprises.

decision making • risk analysis • innovation • leadership • management

51 - 200 employees

🏢 Enterprise

☁️ SaaS

💰 $50M Series B on 2021-06

📋 Description

• Tonkean is the world’s first totally customizable process experience platform. With Tonkean, you can create intelligent, personalized automations that integrate with every app or system your organization uses. • You can cultivate an employee experience that democratizes access to innovative technologies traditionally only available to highly trained developers. • You can enable employees to focus more fully on high-value tasks, because you can enable them to automate low-value tasks. • You can create inbox solutions that automatically analyze, prioritize, and route unstructured requests coming from any source, and you can track the status of action items as employees collaborate across teams to complete them. • You can design processes that employees are guaranteed to adopt and benefit from no matter their technical acumen, because Tonkean meets employees where they are—eliminating the need for change management—and is 100% no-code. • At Tonkean, we believe that all this—compliance, efficiency, operational excellence—requires high levels of process adoption. • But to ensure high levels of process adoption, you need to create processes that provide a great employee experience: that serve employees’ needs, understand their preferences, and solve their problems. • To that end, you need a barrier-breaking technology partner. That’s what Tonkean seeks to be. • Tonkean is seeking a Director of Delivery to lead and scale our implementation, engagement, and professional services teams. • In this pivotal role, you will ensure seamless and impactful delivery of customer implementations and professional services projects, driving exceptional outcomes for our enterprise clients. • As a strategic leader, you will develop scalable delivery processes, foster a culture of collaboration and accountability, and partner with cross-functional teams to continuously improve Tonkean’s customer success and operational excellence. • This role is ideal for someone who thrives in a fast-paced, independent environment and is passionate about delivering innovative solutions to enterprise customers.

🎯 Requirements

• Bachelor’s degree in a technical field (e.g., Computer Science, Information Systems, or Engineering) or equivalent work experience; a Master’s degree is a plus. • Relevant certifications such as PMP (Project Management Professional), PRINCE2, Agile/Scrum certifications, ITIL, Six Sigma, or process improvement methodologies are preferred. • 10+ years of experience in customer delivery, implementation, or professional services roles, with at least 5 years in a leadership position managing multiple teams or organizations. • Proven track record of successfully managing complex technical implementation projects in a SaaS enterprise technology environment. • Experience working with enterprise clients at the Director, VP and Executive levels of Fortune 1000 companies. • Hands-on experience delivering tailored, non-templated project roadmaps for unique customer needs. • Strong technical acumen, with experience in no-code/low-code platforms and process automation tools. • Exceptional ability to design, analyze, and enhance process diagrams and workflows in collaboration with customers to maximize value delivery. • Expertise in process optimization, customer success, and scaling delivery operations. • Outstanding problem-solving and decision-making skills, with a focus on delivering measurable value to both customers and internal stakeholders. • Strong communication skills, with the ability to articulate complex concepts effectively to both technical and non-technical audiences. • Self-starter who thrives in a fast-paced, independent environment where trust and accountability are key. • Passionate about creating exceptional employee and customer experiences. • A customer-centric mindset, with the ability to uncover nuanced pain points and deliver innovative solutions tailored to each client’s needs.

🏖️ Benefits

• Collaborate with a talented yet humble team as we empower operations teams and eliminate mundane tasks • Unlimited PTO and flexible working hours • Remote office setup stipend • Tonkean provides each employee with a new MacBook Pro