Senior Director - Operations & Implementation

October 31

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Transcarent

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201 - 500 employees

💰 $200M Series C on 2022-01

Description

• The Senior Director, Operations & Implementation at Transcarent is a key leadership position responsible for driving the success of client onboarding and implementation processes. • This role is crucial in ensuring that clients transition smoothly from contracted revenue to actualized revenue, thereby enhancing client satisfaction and delivering exceptional experiences for their members. • The Sr. Director will lead a team of implementation managers and matrixed project teams, overseeing the implementation of new clients and upsell accounts while continuously improving performance and processes. • As a strategic leader, the Senior Director will ensure that project teams achieve operational excellence by adhering to methodologies, contracts, and best practices of project leadership. • This role demands an obsession with excellent client and internal communications, ensuring that implementations are delivered on time, aligning with Transcarent’s values. • The Senior Director will balance and forecast capacity against current and pipeline projects, using data-driven criteria to estimate effort and slotting. • This role acts as a strategic and programmatic liaison to cross-functional leaders such as Account Executives, Sales, Legal, Solutions, Marketing, and the Executive Leadership Team. • The Senior Director must demonstrate deep experience in people leadership, digital health care markets, client implementations, and resource management. • This role requires a profound understanding of complex business issues and the ability to pivot, develop, and support courses of action to resolve issues thoughtfully and decisively.

Requirements

• 8+ years of experience in client implementations, preferably in the digital health care market. • Proven leadership experience with a track record of managing and inspiring teams. • Deep understanding of complex business issues and the ability to develop and support effective resolutions. • Strong collaboration and motivational skills, maintaining enthusiasm through challenges and high pressure. • Ability to create a sense of urgency while maintaining a proactive, solutions-based approach. • Experience in continuous process improvement and strategic planning. • Excellent communication skills, both verbal and written, with the ability to present clearly and concisely. • Ability to build trust quickly with clients and internal teams, acting as an advisor and decision-maker. • Strong problem-solving skills and the ability to manage employee performance effectively.

Benefits

• Competitive medical, dental, and vision coverage • Competitive 401(k) Plan with a generous company match • Flexible Time Off/Paid Time Off, 12 paid holidays • Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance • Mental Health and Wellness benefits