Customer Service Representative

January 15

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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TransPerfect

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TransPerfect is a global leader in providing language and technology solutions. With over 30 years of experience, TransPerfect enables organizations to connect with audiences in any language through services like translation, website and app localization, multilingual creative content, and more. They offer a range of solutions including AI and machine translation, interpretation, digital localization, international SEO/SEM, and software and mobile app localization. TransPerfect serves various industries, including life sciences, retail, e-commerce, legal, travel and hospitality, and finance & banking. They are renowned for their technology solutions, such as the GlobalLink Translation Management System, which simplifies multilingual content management.

Translation • Language Services • Translation • Multicultural Marketing • Recruiting & Staffing

5001 - 10000 employees

Founded 1992

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 Debt Financing on 2019-06

📋 Description

• Responsible for processing in-bound emails and calls with a third party client • Ensure highest level of customer satisfaction • Manage calls and emails for a Third Party Claims Administrator • Perform all duties as required for the Client Project Manager • Enthusiastic and motivated team environment • Work with integrity, honesty, punctuality, and leadership

🎯 Requirements

• High School Diploma or General Equivalency Diploma preferred • 18 years or older • 1 year of Customer Service experience or Call Center experience • Desktop applications experience • Effective communication and literacy skills • Ability to read scripted responses naturally, with confidence and accuracy • Ability to deal with customers from diverse backgrounds • Excellent computer skills with quick and accurate typing • Ability to open several applications at one time • Attention to detail and accuracy • Quality Customer Service Skills • Ability to handle escalated calls with empathy and professionalism • Decision making and problem-solving skills • Excellent time management skills • Required work tools to Work from Home: A Windows or Mac computer (8GB RAM or higher), With a min 2GHz processor and a CPU no more than 5 years old, Wired headset (not a wireless headset), Broadband direct Modem cable connection (high-speed Internet connection), At least Windows 10 or OS X Yosemite, A quiet workspace/home office with no distractions, Functioning Webcam

🏖️ Benefits

• Performance Bonus • Award-winning benefits package • Medical/Dental • 401K • PTO • Much more!