Customer Service Representative

January 7

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

💵 $15 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Vital Records Control (VRC)

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Vital Records Control (VRC) is a company specializing in comprehensive records and information management solutions. VRC helps businesses transition to digital by offering document scanning and imaging services, digital mailroom solutions, and digital storage to enhance workflow and productivity. The company provides secure management of medical records, supporting healthcare organizations with compliance, release of information, and audit management. VRC also offers secure document storage, underground storage, and specialized storage options to protect physical and electronic records. Their services include secure shredding and hard drive destruction for data protection and compliance. Serving a diverse range of industries, VRC emphasizes security, compliance, and streamlined information management.

Records and Information Management • Records Storage • Enterprise Content Management • Document Scanning • Cloud Document Management

1001 - 5000 employees

🏢 Enterprise

⚕️ Healthcare Insurance

🔐 Security

📋 Description

• Title: Customer Service Representative. • This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. • Train, explain tasks, and assist in the solution of customer problems. • Answer incoming phone calls, faxes, emails and respond to customer requests. • Identify and assess customer’s needs to achieve satisfaction. • Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. • Go the extra mile to engage customers. • Responsible for taking paperwork from the 'ready to be filed tray' and placing it in each customer’s folder. • At the end of each month, responsible for storing the previous month’s files in VRC boxes. • Work on special projects as required by the Customer Service Manager or Director of Operations.

🎯 Requirements

• Must have some computer knowledge. • Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management. • Ability to work with external customers, potential customers, vendors, and suppliers. • Able to retain knowledge of services lines, prices, and delivery times. • Ability to multi-task, prioritize and manage time effectively. • Flexible, spontaneous, and able to deal with the unexpected. • Must have proven customer support experience. • Knowledge and ability-English and grammar. • Pleasant telephone voice/manner. • Ability to operate simple office equipment sufficiently to perform the job. • Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy. • Must know 10-key by touch.