HR Representative II

October 9

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Trinity Health

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hospitals • hospital systems • health and wellness

10,000+

Description

• Position allows for work from home/remote opportunity. • Position works the 9am to 5:30pm shift Monday-Friday EST. • This is a position in the HR Shared Services Center. • Works in the HR Shared Services environment and manages escalated colleague issues and complex inquiries. • Provides support via incoming calls, live chat and colleague portal as needed. • Provides consultation and guidance in the interpretation and application of policies and procedures for managers and colleagues and acts to minimize Company risk in all situations. • Markets Department services and provides world class customer service. • Responsible for monthly audits and reports of colleague HR Administrative data and assists with various projects.

Requirements

• Must possess a comprehensive knowledge of Human Resources, Health & Welfare Benefits implementation, annual enrollment, process integration and contact/service center operations, as normally obtained through a High School diploma and three (3) years of experience in an HR specialist or customer support role in a high-volume work environment or an equivalent combination of education and experience. • An Associate’s degree in Business Administration, Business Systems, Human Resources or related field is preferred. • Must possess a basic knowledge of HRIS (i.e. Workday) and processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas and be able to identify when information appears out of alignment or incorrect. • Demonstrated effective decision-making skills. • Excellent communication skills, including strong listening and comprehension skills, and excellent human relations and interpersonal skills. • Strong analytic, problem solving, judgment and conflict resolution skills. • Demonstrated written communication skills. • Ability to work independently with little supervision while organizing and prioritizing workload. • Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment. • Ability to effectively interact and successfully represent the Department with higher-level managers, other various departments, functional areas and RHM's. • Demonstrated proficiency in MS Office Suite. • Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.