Senior ITSM Process Analyst - Asset Management

Yesterday

🚗 Michigan – Remote

Although this job is listed in Michigan, this company may be open to hiring remote in other states.

💵 $84.5k - $126.7k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Trinity Health

WebsiteLinkedInAll Job Openings

Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 123,000 colleagues and nearly 27,000 physicians and clinicians caring for diverse communities across 26 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 135 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $21.5 billion with $1.4 billion returned to its communities in the form of charity care and other community benefit programs.

hospitals • hospital systems • health and wellness

10,000+ employees

📋 Description

• POSITION PURPOSE The Senior Analyst works with all departments within Information Services and its customers to provide support, education, and assistance in relation to ITSM processes. • Analyzes the effectiveness of all defined ITSM processes striving for continual process improvement and recommends changes based on ITIL best practices. • Serves as Subject Matter Expert on one or more ITSM processes and understands the interdependencies between all ITSM processes. • Coordinates and implements process efficiencies as directed by ITSM management. • Contributes toward the development, creation and distribution of key performance indicators for defined ITSM process areas. • Responsible for ensuring that adequate education and training materials exist for ITSM processes and are published and communicated appropriately. • Ensures that the knowledge base is continually updated and follows the knowledge centered support discipline, if appropriate.

🎯 Requirements

• Bachelor’s degree in Computer Science, or Information Technology and five (5) years of related experience or an equivalent combination of education and experience required. • Minimum of five (5) years' experience supporting business process automation in a service management environment required. • ITIL certification is preferred. • Experience in Process Mapping and Business Process Reengineering preferred. (Lean, Six Sigma, etc.). • Experience supporting Healthcare systems preferred. • Strong proficiency with Windows based applications (Word, Excel, and Visio). • Strong organization and facilitation skills with cross-functional meetings. • Strong analytical skills and problem-solving skills. • Ability to meet deadlines and set priorities. • Ability to interface with internal technical staff, application staff, hospital client users and external vendors. • Ability to obtain and exchange information. • Strong interpersonal and customer service skills. • Strong organizational skills and attention to detail. • Strong written and verbal communication skills. • Must possess a willingness to learn and develop skills. • Must be comfortable operating in a collaborative, shared leadership environment. • Must possess a personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.