October 17
🇺🇸 United States – Remote
💵 $135k - $165k / year
⏰ Full Time
🟠 Senior
🏆 Customer Success
🗽 H1B Visa Sponsor
• Viator is the world’s largest experiences marketplace. • Seeking a Senior Partner Success Manager to support strategic partners in North America. • Focusing on maximizing the value of partnerships through revenue growth and data-driven strategies. • Role requires strong business background and C-level communication skills. • Demand Analysis: Anticipate travel platform demand needs to identify growth. • Collaborate with client executives to influence growth strategies. • Act as the main contact for large global partners, ensuring satisfaction and retention.
• 5+ years of experience, and ideally 3+ years experience with some combination of APIs, affiliate technologies, travel experiences (supply) and managing tours and activities distribution with global travel platforms. • Demonstrated ability to influence a large, cross-functional global team (e.g. product, sales, strategy, marketing). • Proven ability to work closely with executives to present strategic vision and negotiate effectively on behalf of the company. • Ability to work independently within a complex environment, to drive rigorous, fact-based recommendations to stakeholders and to juggle multiple initiatives at once. • Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor. • Exceptional written and oral communication skills, exceptional interpersonal skills and the proven ability to influence and communicate effectively across regional and functional lines. • Proficient in advanced Excel functions, including VLOOKUP, pivot tables, and data analysis tools.
• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity. • “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like. • Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. • Donation matching. Give back? Give more! We match qualifying charitable donations annually. • Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. • Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. • Travel perks. We believe that travel is employee development, so we provide discounts and more. • Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. • Health benefits. We offer great coverage and competitive premiums.
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