IT Help Desk Support Technician

2 days ago

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TruBridge

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RCM Software • A/R Management • Early Out Collections • Revenue Cycle Consulting • A/R Cleanup

1001 - 5000

Description

• Provide client software, server components, peripheral software and hardware support for Trubridge EHR PACS. • Install and troubleshoot proprietary software • Assist with network setup, security and communications. • Support image acquisitions, storage, conversion and printing. • Provide Windows server support and assist with data migrations. • Support both Linux and Windows server environments, networking, file systems, and backups. • Assist in troubleshooting escalated tickets and work with development on a resolution. • Create a collaborative environment with other team members to ensure the team's overall effectiveness • Identify and communicate potential risks and roadblocks • Shows ability to meet team commitments. • Able to use support tools on a day to day basis. • Becoming more self-reliant, especially on team related items.

Requirements

• Bachelor's Degree in a Technical field of study or equivalent work experience • Educational or practical work in Linux or Windows Servers, Networking, Desktop Support etc. • Ability to be flexible and work analytically in a problem-solving collaborative environment • Excellent communication and interpersonal skills • Strong organizational, multi-tasking, and time-management skills • Must be detail oriented and able to follow through on issues to resolution • Must be able to act both independently and as a team member • Ability to convey technical processes and terminology into easy-to-understand language. • Willingness to learn and accept mentoring • Carrying ~50lbs or less • Occasional Travel – 25-40% or less

Benefits

• Work remotely with a work/life balance approach • Robust benefits offering, including 401(k) • Generous time off allotments • 10 paid holidays annually • Employer-paid short term disability and life insurance • Paid Parental Leave