Technical Support Analyst

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TruBridge

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RCM Software • A/R Management • Early Out Collections • Revenue Cycle Consulting • A/R Cleanup

1001 - 5000

Description

• Primarily responsible for directly solving product and some technical problems, externally for customers and channel partners. • Responsible for providing technical assistance and support to our clients, ensuring their satisfaction with our products and services. • First point of contact for any technical issues or inquiries. • Provide escalated technical support for TruCode's suite of products. • Researching and troubleshooting application problems. • Remotely accessing workstations to diagnose issues. • Talking clients through a series of actions to help maintain, update, or resolve application issues. • Take ownership of issues and see problems through to resolution. • Ensure that customers are kept up to date. • Identify, record, document thoroughly and track support tickets. • Answer help desk calls on a rotating schedule.

Requirements

• Bachelor's degree in computer science, Information Technology or equivalent experience • 3 years technical and/or functional support of a software application. • Ability to be flexible and work analytically in a collaborative problem-solving environment • Willingness to learn and accept mentoring • AHIMA/AAPC credentialed (CCS, RHIA, RHIT) a plus • Excellent communication (written and oral) and interpersonal skills. • Strong organizational, multi-tasking, and time-management skills. • Must be detail oriented and able to follow through on issues to resolution. • Must be able to act both independently and as a team member.

Benefits

• Work remotely with a work/life balance approach • Robust benefits offering, including 401(k) • Generous time off allotments • 10 paid holidays annually • Employer-paid short term disability and life insurance • Paid Parental Leave