Account Management Manager

February 19

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OTO

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OTO is a leading provider of eCommerce delivery management technologies targeted towards enterprise retailers and eCommerce brands in the MENA and Turkey regions. Since its founding in 2019, OTO has grown to become the largest integrator for delivery services in the MENAT region, with over 200 fully integrated delivery providers. The company's platform offers solutions like 2 Hours, Same Day, Next Day, Click & Collect, Locker Boxes, and International Delivery, aiming to streamline and personalize delivery experiences for retailers. OTO's mission is to simplify e-commerce and empower business and omnichannel retailers with efficient shipping management. By leveraging its comprehensive delivery management platform, OTO enhances customer experience and website conversion, ensuring a superior online shopping experience.

51 - 200 employees

🛍️ eCommerce

🚗 Transport

💰 Seed Round on 2020-01

📋 Description

• Manage and mentor a team of Enterprise Account Managers; • Build and nurture long-term relationships with key stakeholders (C-suite, decision-makers, influencers) in enterprise accounts; • Act as a trusted advisor by deeply understanding the client’s industry, business goals, challenges, and competitive landscape; • Proactively communicate to align company solutions with client priorities and deliver value; • Develop and execute customized account strategies to drive growth, retention, and customer success; • Create detailed account plans with short/long-term goals, KPIs, and action plans; • Achieve or exceed annual revenue targets (renewals, expansions); • Collaborate with internal teams (sales, marketing, product, customer success, support) to ensure seamless client experiences; • Stay informed about industry trends, regulatory changes, and competitor activities; • Share market insights with internal teams to refine strategies and positioning; • Maintain accurate account records in CRM for team activities, opportunities, and communications; • Track and report on account metrics (revenue, adoption, satisfaction, churn); • Prepare executive summaries and reports for leadership; • Identify and mitigate risks (e.g., financial, operational, reputational) in client relationships; • Identify process improvements to enhance account management efficiency and client outcomes; • Negotiate and close contracts effectively, securing terms that benefit both OTO and its clients, solidifying long-term partnerships; • Identify opportunities for growth within OTO’s existing client base, proactively seeking ways to expand and deepen client engagement; • Champion the needs and feedback of OTO’s clients internally, ensuring that client perspectives are central to product and service development efforts; • Ensure all client-related data and records are organized and easily accessible, facilitating efficient account management and strategic planning for OTO.

🎯 Requirements

• At least 5 to 7 years of experience in account management, sales, or customer success, with 2+ years in a leadership or managerial role. • BSc degree in a relevant field, master’s degree is preferred. • Proven track record of managing enterprise-level accounts and achieving revenue targets. • Expertise in building and maintaining relationships with C-suite stakeholders and decision-makers. • Strong negotiation skills with experience managing complex contracts, pricing, and renewals. • Experience leading and mentoring account management teams. • Ability to collaborate cross-functionally (e.g., sales, marketing, product, support) to drive client success. • Deep understanding of the industry/market the company operates in (e.g., SaaS, manufacturing, healthcare). • Willingness to travel (up to 30%) for client meetings, conferences, or internal workshops. • Fluency in both written and spoken English. • Excellent communication and problem-solving abilities. • Previous work in fast-growing SaaS start-ups will be considered a big plus.

🏖️ Benefits

• ESOPs: With your Employee Stock Options, you're not just part of the team; you're a co-owner steering us toward success. Your hustle today builds equity for us all. • Health Insurance: Our medical coverage is your safety net. No need to stress about unexpected bumps – we've got your back with our Health Insurance coverage/fund depending on your location. • Mental Health Break: In the grind, take a breather. Our mental health break is your time to recalibrate. Come back sharper, because we all need a mental tune-up. • Education Fund: This fund is your ticket to staying ahead. Feed that brain and let's level up together. • Laptop Fund: The one-time laptop fund ensures you're armed for efficiency, innovation, and collaboration. • Home Office Fund: This one-time home office fund is your ticket to creating a workspace that works for you. • Happiness Grant: Recognizing that a content team is a productive team, the happiness grant is a professional nod to fostering personal joy. Consider it a token to pursue activities that contribute to your well-being because a fulfilled you is an asset to us all. • Unlimited Days Off: Our unlimited days off policy is not just a perk; it's a reflection of our commitment to fostering a supportive and results-driven work environment. W value outcomes over hours, trusting our team to prioritize their responsibilities and take as much time as they need to return to work recharged and ready to contribute their best. • Umrah & Hajj: Beyond the grindstone, we've got your spiritual back. Umrah & Hajj support is our way of saying, "Your inner peace is a priority." • 100% Technical Software: To keep you sharp in the tech game, we cover 100% of technical software expenses. • Growth Playground: Growth isn't just a catchphrase; it's the air we breathe at OTO. We believe in constant learning for both personal and company-wide evolution. You will always be positively challenged & pushed to grow to your utmost potential. • Supportive Team: We are growing fast and no two days look the same at OTO, but one thing never changes; your colleagues always have your back and you can always bounce ideas off of them.