Field Sales Manager

December 13

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Rockstar

WebsiteLinkedInAll Job Openings

2 - 10 employees

🎯 Recruitment

👥 HR Tech

🤖 Artificial Intelligence

Description

• Rockstar is recruiting for a contemporary funeral home that is modernizing how families navigate loss. • Our client specializes in providing simple cremations, personalized memorials, and transparent pricing. • With partnerships at premier venues across Los Angeles, they focus on delivering exceptional customer care, unmatched hospitality, and meaningful experiences. • Their mission is to simplify and transform funeral planning for families, ensuring they can honor their loved ones with ease and gratitude. • This forward-thinking funeral home offers simple cremations, personalized memorials, and transparent pricing. • They are committed to supporting families navigating loss while simplifying and modernizing funeral planning. • By prioritizing exceptional customer care, hospitality, and transparency, they ensure meaningful experiences. • Partnerships with premier venues in Los Angeles further elevate their service, helping families honor their loved ones thoughtfully and stress-free. • As the first Business Development Manager, this role involves scaling the company’s efforts to build lasting, differentiated relationships with hospices. • Above all, the focus is on cultivating partnerships with hospice care providers across Los Angeles County. • With a significant portion of families seeking funeral guidance through hospice contacts, this role is critical in relationship-building, training hospice staff on the company’s offerings, and establishing it as a trusted referral partner. • This position is based in Los Angeles and requires regular, in-person visits to hospice facilities. • Grow the number of hospice partners. • Deepen existing relationships by staying connected, understanding needs, and improving how families are served. • Experiment with new ways to achieve goals faster and better. • Regularly call, email, and visit hospice contacts to introduce the company, pitch services, and coordinate in-service presentations for staff. • Map, plan, and optimize visitation routes within the LA County area. • Test new approaches to increase referrals and partner engagement. • Foster ongoing partnerships with hospices through regular check-ins and closing the loop on successful referrals. • Handle calls from referred families, offering empathetic support and answering questions. • Update and maintain hospice contact and referral information within the CRM. • Identify inefficiencies and implement solutions. • Hospitality Excellence: Empathy, clarity, and trust-building in challenging situations. • Complex Problem Solving: Adaptability and skill in guiding diverse family situations. • Organizational Skills: Attention to detail, reliable task management, and adherence to processes. • Curiosity and Resourcefulness: A proactive problem-solver comfortable navigating ambiguity. • Deep Experience in Hospitality or Customer-Facing Roles: Experience in high-stakes or nuanced customer interactions; backgrounds in social work or crisis support are a plus. • People-Oriented: Strong relationship-builder, comfortable networking and presenting to groups. • This company supports families through one of life’s hardest moments, allowing them to celebrate lives with ease and dignity. Joining as an early team member means a significant role in shaping a growing company, with ample opportunities for personal and professional growth. If you are passionate about making a meaningful difference, this could be the right fit.

Requirements