Instructional Design Manager

March 19

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TTEC

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TTEC is a global company dedicated to creating exceptional customer experiences through innovative technology and a supportive work environment for its employees. With over 55,000 employees across six continents, TTEC emphasizes the importance of happy customers, which starts with happy employees. They offer a variety of job opportunities including customer service, sales, and corporate careers, along with flexible work options and extensive benefits to support their staff's personal and professional development.

Customer Experience Consulting • Customer Technology Services • Customer Care Services • Captivate Customers • Omnichannel Technology

10,000+ employees

Founded 1984

👥 B2C

☁️ SaaS

💰 Post-IPO Debt on 2021-11

📋 Description

• Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience • Support the standardization of design within TTEC’s Learning Solutions practice • Collaborate with client project managers to assign necessary resources for the analysis, timeline, and ramp plan for a client • Serve as liaison with Learning Solutions team, ensuring communication related to project milestones • Manage a multidisciplinary, geographically dispersed team of designers, fostering collaboration and innovation • Ensure alignment with TTEC and client processes, tools, and templates while maintaining high standards for curriculum and knowledge management • Serve as the primary liaison, building strong partnerships, identifying risks, and positioning learning solutions for internal and external clients • Oversee planning, resourcing, and execution of learning initiatives, including new launches, curriculum development, and knowledge base optimization • Manage budgets, expenses, and resource allocation to ensure efficient project execution without overcommitting resources • Implement cutting-edge learning strategies, including knowledge management and curriculum innovation, to support operational goals and performance metrics • Develop and track key metrics, analyze learning effectiveness, and report insights to enhance learning impact and business outcomes

🎯 Requirements

• Bachelor’s degree in Instructional Design, Learning & Development, Cognitive Science, IT, or a related field; certifications in UX/UI, digital learning, or graphic design are a plus • Proficiency in Articulate Storyline, learning design tools, audio/video editing, graphic design, and prototyping tools; experience with game-based learning, JavaScript, 3D software, VR/AR, and AI-based adaptive learning systems is a plus • Strong skills in focus groups, usability sessions, SME interviews, and learning data analysis to measure training impact • Experience with Agile/Scrum, task management tools (e.g., Smartsheet, Trello, Monday, MS Project), and productivity software to manage multiple priorities efficiently • A high level of creativity, problem-solving skills, and attention to detail in designing engaging, effective learning experiences • Strong people management skills, ability to foster online learning communities, and experience with social media tools, knowledge management, and user-generated content • Excellent English written and verbal communication skills, technical writing abilities, and a willingness to travel internationally up to 25% preferred

🏖️ Benefits

• Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Ask us about our paid time off (PTO) and wellness and healthcare benefits • A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)