Learning Experience Designer

March 19

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TTEC

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TTEC is a global company dedicated to creating exceptional customer experiences through innovative technology and a supportive work environment for its employees. With over 55,000 employees across six continents, TTEC emphasizes the importance of happy customers, which starts with happy employees. They offer a variety of job opportunities including customer service, sales, and corporate careers, along with flexible work options and extensive benefits to support their staff's personal and professional development.

Customer Experience Consulting • Customer Technology Services • Customer Care Services • Captivate Customers • Omnichannel Technology

10,000+ employees

Founded 1984

👥 B2C

☁️ SaaS

💰 Post-IPO Debt on 2021-11

📋 Description

• Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. • Understanding the internal and external customer needs and then interpreting and transforming them into training and resources. • Design, development, delivery, management, and measurement of a client knowledge base and/or training curriculum and continuous education. • Develop and implement strategies to enhance knowledge management, ensuring content is updated, structured, and aligned with operational goals. • Create e-learning, instructor-led, and blended training programs using modern instructional design methods and adult learning theories. • Conduct focus groups, Subject Matter Expert (SME) interviews, usability sessions, and assessments to identify key insights. • Track performance metrics, generate reports, and apply insights to enhance training effectiveness. • Oversee content quality control, governance, and continuous improvement. • Work closely with SMEs, project managers, training teams, and instructional designers.

🎯 Requirements

• Instructional Design & Knowledge Management Expertise – At least 3 years of experience in designing and developing e-learning, leveraging Articulate Storyline or similar tools, applying Adult Learning Theory, and implementing knowledge management strategies to ensure accessible and well-structured content. • Strong technical writing skills to develop clear, concise, and effective learning materials. • Strong organizational skills, ability to manage priorities in a fast-paced, time-critical environment, and familiarity with task management tools. • Experience in learning data analysis to assess behavioral and business impact of training programs. • Excellent English written and verbal communication skills, technical writing, and presentation/facilitation abilities. • Proven ability to work in diverse teams, foster a teamwork-driven environment, and maintain a high customer service orientation. • Strong eye for detail, adherence to processes, and a passion for refining instructional content to enhance learning experiences. • Availability to work during US time zones

🏖️ Benefits

• Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Paid time off (PTO) and wellness and healthcare benefits • Great compensation package and performance bonus opportunities • Benefits that include tuition reimbursement