Endpoint Support Engineer - L3

5 days ago

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Twilio

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telecommunications • API • cloud communications • SaaS • telephony

5001 - 10000

Description

• The Endpoint Engineer L3 will focus primarily on supporting projects related to compliance, governance, and security workloads, constituting over 75% of their responsibilities. • This role involves designing, developing, and implementing endpoint management solutions while ensuring compliance and security. • The Endpoint Support Engineer L3 will work with technologies such as AWS Workspaces, Workspace ONE, and Kandji, focusing on automation and efficiency in endpoint and mobile device management. • Additionally, scripting and development will be key aspects of this role to enhance the organization’s endpoint solutions.

Requirements

• 5+ years of experience in endpoint support, management, or engineering roles. • Extensive hands-on experience with endpoint management technologies such as AWS Workspaces, Workspace ONE, and Kandji. • Strong understanding of compliance standards and experience in designing governance and security solutions for endpoint devices. • Proficiency in scripting languages such as PowerShell, Python, or Bash, with a focus on automation and process improvement. • Ability to design and develop endpoint management solutions that align with business needs and enhance user experience. • Experience with Mobile OS versions such as iOS, Android • Proven skills in troubleshooting complex endpoint and mobile device management issues. • Experience in supporting and leading projects, especially related to compliance and security initiatives. • Apple ACSP • Apple ACIT • Proven experience in designing, developing, and implementing endpoint solutions with a focus on compliance, governance, and security.

Benefits

• Competitive pay • Generous time-off • Ample parental and wellness leave • Healthcare • Retirement savings program • Participation in Twilio’s equity plan • Paid sick time • Paid personal time off • Paid parental leave