Senior Technical Support Engineer

October 9

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Twingate

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💰 $42M Series B on 2022-04

Description

• Twingate is building a modern remote access solution for cloud, SaaS, and on-prem resources. • As the Senior Technical Support Engineer, you will lead issue resolution and optimize user experience. • Troubleshoot and collaborate with Twingate Admins and internal teams for effective solutions. • Work with zero trust networking technology and assist various customer scenarios. • Mentor junior engineers and take ownership of regional support requirements.

Requirements

• Solution-Oriented: Comfortable working collaboratively in a cross-functional environment, influencing and creating processes to achieve positive outcomes. • Technical Expertise: Deep proficiency in networking, CLI, and debugging across Windows, macOS, Linux, and mobile platforms for both client and server administration. In-depth knowledge of at least one major public cloud provider (GCP, AWS, or Azure). • Experience: Minimum of 3-5 years in a similar technical customer-facing role, with a focus on support and collaboration. Must be able to demonstrate the ability to work with full autonomy and take ownership of Twingate’s support function within region. • Communication: Fluent in English with clear, concise written communication skills tailored for effective external communication. Able to summarize complex technical concepts in layman's terms. • Bonus: Proficiency in additional languages is a plus, as Twingate has a global footprint.

Benefits

• Virtual-first working model coupled with in-person events • Benefits - Medical (PPO, HMO, HDHP), dental and vision insurance – employees covered 100% • Basic Life, AD&D and disability insurance • Flexible Spending Accounts • Healthcare, Dependent Care and Commuter Health Savings Account • Flexible Paid Time Off • Paid Holidays, Sick Leave (10 days), Paid Parental Leave (6 weeks), Maternity Leave (12 weeks FMLA) • Retirement • Wellness - family and parenting support, remote physical therapy, mental health support, and more