Service Desk Support Specialist

23 hours ago

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Consumer lending • Machine Learning • Instalment loans • Credit card payments • eCommerce

51 - 200

Description

• Develop a high-level understanding of Zendesk configuration and functionality. • Explore and identify opportunities for process improvement and streamlining within Zendesk. • Analyze and outline trends to inform decision-making and strategy. • Proactively follow up on and resolve historical unresolved tickets. • Manage and maintain JIRA tickets, including raising new tickets and keeping them updated. • Gain a comprehensive understanding of internal business ownership and its impact on service operations. • Identify and escalate issues to appropriate parties outside of the service desk when necessary.

Requirements

• Dedication and the desire to commit to an exciting journey even through the highs and lows. • Experience working with Operational tools. • Excited about our product and the opportunity to reinvent the credit card industry. • Work and communicate effectively with cross-functional teams. • Resilient and have an appetite to learn. • Hands-on and self-starters who want to work hard.

Benefits

• 25 days of paid holiday plus bank holidays. • Your birthday off. • Private health insurance. • Group personal pension scheme (UK only). • Cyclescheme and Techscheme. • Budget for home office set up. • Monthly home working allowance. • Additional days to attend conferences and workshops. • Flexible working hours. • Referral program.