Senior Account Manager - Logistics SaaS

March 24

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

💰 Account Manager

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UP.Labs

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UP. Labs is a venture lab focused on investing and building technologies that enhance transportation across various modalities, including ground, air, sea, and space. The company aims to revolutionize the way people and goods move by partnering with innovative entrepreneurs and major corporations. With a mission to transform the moving world, UP. Labs utilizes advanced technologies, including AI, to improve decision-making and operational efficiency in transportation and logistics.

11 - 50 employees

🤖 Artificial Intelligence

📋 Description

• Act as a strategic partner to ensure clients achieve their logistics goals while driving retention and growth opportunities. • Serve as the primary point of contact for assigned accounts, developing strong partnerships and understanding clients’ logistics needs. • Ensure clients maximize the value of WARP’s solutions by identifying opportunities to enhance efficiency, reduce costs, and solve challenges. • Track and analyze account performance metrics, providing clients with actionable insights and ensuring continuous improvement. • Work closely with internal teams to address client challenges and deliver customized solutions. • Represent the voice of the customer within WARP, sharing feedback and insights to influence service offerings and improvements. • Prepare and present regular account reviews, showcasing WARP’s value through data, KPIs, and service highlights.

🎯 Requirements

• 3+ years of experience in account management, customer success, or client-facing roles, preferably within logistics, transportation, or supply chain industries. • Proven ability to manage and grow relationships with business clients, delivering measurable results. • Strong analytical skills with the ability to interpret data and develop actionable insights. • Excellent communication, presentation, and negotiation skills. • Proactive problem solver with the ability to navigate complex situations and propose innovative solutions. • Experience with CRM platforms and tools for managing accounts and tracking performance. • Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.

🏖️ Benefits

• Competitive salary, performance-based bonuses, and comprehensive benefits package. • Opportunity for growth and development in a high-growth, innovative company. • Flexible hybrid or remote work setup based in Los Angeles.