Account Management Manager

February 14

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+11 more states

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $120k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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UpGuard

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UpGuard is a comprehensive third-party risk and attack surface management platform. The company provides solutions for vendor risk management, including features like automated risk assessments, security ratings, and data leak detection. UpGuard's platform integrates AI to enhance security questionnaires and provides real-time alerts, ensuring continuous monitoring and complete visibility of security postures. Its services are utilized by industries such as financial services, technology, and healthcare to secure customer data and streamline trust management process with advanced cybersecurity tools.

IT Management • Cyber Insurance • Third Party Risk • Cyber Resilience • Cyber Risk

51 - 200 employees

Founded 2012

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

📋 Description

• UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. • With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. • Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. • We’re on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. • You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate adoption of our products to new heights. • Our Account Management team is focused on driving revenue retention and expansion through renewals, cross-sells, and upsells for our highest-touch customers.

🎯 Requirements

• A minimum of 2 years of leadership experience managing Account Managers or similar post-sales teams, with a proven track record in revenue retention and expansion • At least 3 years of experience in B2B SaaS as an individual contributor, ideally with a focus on renewals, cross-sells, upsells, and a proven track record • Experience in leveraging post-sales technology stacks such as Hubspot (CRM) and Gong (Revenue Intelligence) to coach and guide your team • Demonstrated ability to plan, monitor, and optimize post-sale activities based on team performance and customer feedback • A problem-solver who simplifies complex challenges and fosters collaboration across teams • Leadership with an executive presence, capable of influencing at all levels • A customer-centric mindset, passionate about building and nurturing long-term relationships • A goal-oriented, collaborative approach that thrives on teamwork and diverse perspectives

🏖️ Benefits

• Monthly Lifestyle subsidy: use this for financial, physical, and mental wellbeing. • WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard. • Generous Compensation: The base salary for this role is between $120,000 and $135,000. This role also includes a quarterly bonus. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. • $1,500 USD annual Learning & Development allowance: to support your career development all team members will be able to expense development opportunities against this allowance. • Generous Annual Leave/PTO allowances: time to recharge your batteries. • 18 weeks paid Parental Leave: irrespective of parenting role. • Personal Leave allowance: this includes sick & carer’s leave. • Fully remote working environment: while we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance. • Top-spec hardware: all team members will be provided with top-spec laptops for their roles. • Personal device security & online privacy protection subsidy: UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform. • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work.