L&D Content Management Specialist

October 11

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Upstart

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Personal Loans • FinTech • Marketplace Lending • Artificial intelligence • Finance

1001 - 5000

Description

• About Upstart • Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. • We are looking for a zealous, hard-working individual to join our team to focus on the development of high-impact, high-quality content for new and existing Upstart employees. • You will develop and maintain Operations job aids, reference guides and any additional content needs for our Servicing teams. • You will also develop and maintain the Virtual Libraries and any additional content needs. • You will utilize information architecture methods to ensure high functioning and user friendly content. • This role is available in the following location: Remote.

Requirements

• Minimum qualifications: • Demonstrate ability to work independently and meet deadlines with limited supervision, and balance working fast with a high degree of accuracy and detail. • Excellent written and verbal communications skills. • Expertise with Jira, Confluence, and information architecture principles • Preferred qualifications: • Previous experience in a learning and development, education or content management role. • Strong stakeholder management and the ability to partner cross functionally across all levels. • Skilled in time management and prioritization skills with the ability to deliver on multiple projects of varying size and scope.

Benefits

• Competitive Compensation (base + bonus & equity) • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings • Employee Stock Purchase Plan (ESPP) • Life and disability insurance • Generous holiday, vacation, sick and safety leave • Supportive parental, family care, and military leave programs • Annual wellness, technology & ergonomic reimbursement programs • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering • Catered lunches + snacks & drinks when working in offices