Platform.sh
Platform. sh is a collaborative cloud application platform that simplifies full-stack web application development. It enables developers to easily build, deploy, run, scale, and iterate their applications, integrating frontend, backend, APIs, databases, services, and security features without the need to manage infrastructure. The platform emphasizes speed, collaboration, and observability, allowing instant creation of preview environments and efficient development processes.
Cloud Hosting • DevOps • PHP • Drupal • Symfony
Cloud Support Engineer
February 19
Platform.sh
Platform. sh is a collaborative cloud application platform that simplifies full-stack web application development. It enables developers to easily build, deploy, run, scale, and iterate their applications, integrating frontend, backend, APIs, databases, services, and security features without the need to manage infrastructure. The platform emphasizes speed, collaboration, and observability, allowing instant creation of preview environments and efficient development processes.
Cloud Hosting • DevOps • PHP • Drupal • Symfony
📋 Description
• Your work directly shapes the customer experience, ensuring that technically sophisticated users receive timely, effective solutions to complex challenges within our products that search engines can’t solve. • Beyond problem-solving, you drive continuous improvement, refining support processes, testing new strategies and collaborating with teammates to enhance both customer satisfaction and internal workflows. • Dive deep into troubleshooting and resolving intricate infrastructure issues that keep customer applications running smoothly. • Diagnose, debug, and document technical challenges, becoming a go-to problem solver for both applications and systems. • Deploy and configure cloud infrastructure resources, ensuring high performance, scalability, and efficiency. • Troubleshoot, reproduce, and report bugs, collaborating with internal teams to enhance product stability. • Become a product expert and contribute to improving customer-facing documentation for better self-service support. • Take part in on-call shifts, providing rapid, high-impact support for urgent tickets and incidents. • Work with the freedom to take initiative, solve problems creatively, and improve support processes with minimal supervision. • Provide top-tier technical support through ZenDesk, ensuring customers receive timely and effective solutions. • Join customer-facing calls when needed, using your expertise to troubleshoot and resolve issues in real time. • Share your knowledge, mentor teammates, and contribute to training sessions that help elevate the entire support team.
🎯 Requirements
• Linux System Administration Expertise: Strong command of Linux environments, ensuring efficient system operation and troubleshooting. • Web Development Knowledge: Experience with PHP, Python, Ruby, or Go, with an understanding of backend development principles. • Version Control Proficiency: Skilled use of Git for managing code repositories and collaborative development. • DNS Management Familiarity: Understanding of DNS configuration and troubleshooting for seamless domain management. • Encryption & Security Expertise: Solid grasp of TLS and encryption protocols to maintain secure communication. • Exceptional Communication Skills: Clear, empathetic, and effective customer support and technical documentation.
🏖️ Benefits
• Annual team gatherings • Wellness budget • Professional development budget • Office equipment budget • Comprehensive health coverage (CA, ES, FR, UK,USA) • Competitive PTO • Inclusive parental leave • Company stock options • Remote work travel program
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