Senior Technical Support Analyst

November 5

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Urbint

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Artificial Intelligence • Machine Learning • Predictive Analytics • Predictive Modeling • Damage Prevention

51 - 200

💰 $60M Series C on 2021-08

Description

•100% Remote - Hiring in Canada •Urbint uses AI and the latest industry science to identify threats to workers and infrastructure to stop safety incidents before they happen. •Urbint surfaces risk at the point of work, enabling energy and infrastructure companies to prevent worker injuries and asset damages. •The Senior Technical Support Analyst will play a pivotal role in overseeing the performance and stability of critical business applications. •Working closely with development teams, IT staff, and business stakeholders, the Senior Specialist will ensure seamless operation, identify and resolve complex issues, and lead initiatives to enhance application functionality. •The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills.

Requirements

•3-5 years of experience in application support, business systems analysis, or software development, with a focus on complex, enterprise-level applications. •Proven track record of managing and resolving high-priority incidents and complex technical challenges. •Strong expertise in software systems, troubleshooting methodologies, and root cause analysis. •Excellent problem-solving skills and a strategic mindset, with the ability to anticipate potential issues and proactively address them. •Exceptional communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders. •Proficiency in database management and SQL; experience with data analysis and reporting tools is a Plus. •Proven leadership abilities, with experience mentoring and developing junior team members. •A commitment to continuous learning and professional development, with a passion for leveraging technology to drive business success. •Strong customer service skills and ability to handle multiple tasks and prioritize effectively. •Ability to develop strong product/technology/industry knowledge •This role requires business travel for in-person meetings. 20-20%

Benefits

•Generous supplemental medical insurance coverage for yourself and your family •Life and accidental insurance for up to $500,000 •Flexible PTO policy •Competitive compensation and benefits packages •We are 100% Distributed - work from almost anywhere. This role requires frequent business travel to the US. Ideal candidate would be located in Ontario •Monthly work from home stipend and one time stipend for home office set up