Operations Manager

August 26

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US Ghost Adventures

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Ghost tour entertainment company offering fun, historic, & authentic experiences of the country's most haunted cities.

Travel and Tourism • Entertainment • Technology • Hospitality • Historic Haunted Houses

201 - 500

Description

• Oversee and elevate the operations of several unique tour companies • Conduct onboarding and training for tour staff in 12+ cities • Manage schedules and ensure tours are fully staffed • Handle customer inquiries and manage online reviews • Engage with our audience by responding to messages and posting updates • Cultivate and maintain partnerships with local communities and marketing partners • Other duties as assigned

Requirements

• 4+ years of management experience, ideally in customer service • Flexible availability to work evenings for tour operations and West Coast teams • Weekend availability for customer support • Experience managing social media accounts or relevant education is a plus • Excellent time management skills • Strong problem-solving abilities • High level of attention to detail • Proficiency in Google Docs, Microsoft Office, and Dropbox • A professional demeanor with a positive outlook and exceptional communication skills, both written and verbal

Benefits

• Competitive compensation to match your skills and experience • Health benefits • 80 hours of paid time off • 5 days of sick pay • Remote Work: Enjoy the flexibility and convenience of working from home • Career Growth: A steep learning curve with opportunities for advancement based on your performance • Supportive Environment: Work in a positive, collaborative environment where your growth is encouraged and supported