Senior Technical Consultant - Post-sales

September 20

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Ushur

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Customer Service Automation • Customer Support Automation • ChatBots • Artificial Intelligence • Machine Learning

51 - 200

Description

• Ushur is transforming the way enterprises communicate and engage with customers. • Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. • Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. • With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises. • Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end. • The Solution Consulting team at Ushur works as a bridge between customers, sales, product and engineering teams. • In the role of Senior Technical Consultant, you will drive quality and scalable solution designs for customer implementations.

Requirements

• Bachelor's degree in Computer Science or equivalent experience. • 5+ years of experience designing technical solutions for cloud applications. • Experience in software development. Python or Java. Skilled with REST APIs and Postman tool. • Diligent in Agile delivery. • Strong knowledge of software platforms/frameworks and associated solutioning approaches such as Salesforce.com, Netsuite, and MS Dynamics 365. • Familiarity with cloud services, preferably Amazon AWS. • Solid organizational skills, including attention to detail and multi-tasking. • Excellent interpersonal skills to effectively communicate with cross-functional teams, technical and non-technical personnel. • Strong problem solving and negotiation skills. • Startup DNA is a must: willing and able to do "whatever it takes" with motivation to find solutions rather than admire the challenge. • Customer-first behavior. • Strong verbal, written, and presentation skills. • Passion for technology and being a part of a fast-growing SaaS startup where we move quickly and wear many hats. • Flexible approach, able to operate effectively with uncertainty and change. • Driven, self-motivated, enthusiastic and with a "can do" attitude. • 50-75% travel required.