Customer Onboarding Manager

December 20, 2024

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UVeye

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UVeye is a company that provides automated inspection systems for the automotive industry, catering to sectors such as dealerships, auctions, fleets, and assembly lines. Their solutions are designed for enhancing security and operational efficiency within these domains. UVeye's offerings aim to streamline inspection processes, making them faster and more accurate. The company operates globally, with offices in the USA and Israel, and works with partners including major automotive manufacturers.

Under Vehicle inspection • Computer Vision • Threat detection • Image processing • Homeland security

51 - 200 employees

Founded 2016

🔐 Security

📋 Description

• At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. • Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. • The role is critical in ensuring the seamless implementation of UVeye systems, driving customer satisfaction, and enabling operational success. • Serve as the primary point of contact for automotive dealership clients from contract signature through installation completion. • Host group calls to guide clients through site readiness requirements. • Tracking of client’s open deliverables through completion using various internal tools. • Provide expertise and hands-on support to dealerships in developing internal processes tied to the successful implementation of UVeye systems. • Collaborate with the Operations team to develop optimal hardware placement designs and comprehensive installation plans. • Facilitate cross-functional communication between clients, Operations, and other internal teams to ensure alignment on project goals. • Develop and manage detailed installation schedules, ensuring clear communication with all stakeholders. • Coordinate logistics and ensure all necessary resources, documentation, and approvals are in place before installation begins. • Anticipate and address potential challenges, maintaining proactive communication to keep projects on track. • Ensure a smooth transition to the Customer Success Manager post-installation by providing all necessary documentation, project details, and client information. • Facilitate a formal handover meeting to align on client expectations, system status, and next steps for ongoing success and support.

🎯 Requirements

• At least 4 years of proven experience managing the onboarding and implementation of hardware solutions for dealerships. • Experience working with dealerships, with a solid understanding of how a service lane operates. • Strong organizational skills with the ability to manage multiple projects simultaneously. • Excellent communication and interpersonal skills to effectively liaise with clients and internal teams. • Knowledge of site preparation requirements such as networking, electrical systems, and construction is a plus. • Proficiency with project management tools (e.g., SalesForce, Monday.com, Asana, or similar) and standard office software. • Proactive and solutions-oriented with exceptional attention to detail. • Demonstrates a high level of assertiveness and persistence in their approach to making phone calls to maintain frequent outreach, ensuring follow-ups are completed promptly and efficiently. • Strong problem-solving skills and the ability to adapt to evolving client needs. • Team player with a collaborative mindset and a customer-focused approach. • Strong presentation and PowerPoint skills to communicate plans, updates, and key milestones effectively.

🏖️ Benefits

• Competitive Medical, Dental, Vision. • Company 401k Match. • 20 PTO days, Company paid holidays. • Career growth as we scale across the US.