IT Help Desk Agent

3 days ago

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Vaco

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Consulting • Finance & Accounting • Technology • Operations • Supply Chain & Logistics

1001 - 5000 employees

Founded 2002

👥 HR Tech

🎯 Recruitment

🏢 Enterprise

Description

• The Level 1 Call Center Agent will be responsible to support customers from our 24x7 call center. • This person must provide exceptional call center support. Customer Service and Communication skills are a must and critical to the success of this role.

Requirements

• 1-2 years of experience in the Information Technology and/or Call Center field preferred • 2-year Associates degree or equivalent experience is desired. • Proper phone etiquette and effective listening skills • Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar. • Knowledge of customer service principles and practices (ITIL training a plus) • Medical/clinical terminology is preferred, but not required • Must be able to sit for long periods of time • Experience supporting software computer applications and equipment from a remote helpdesk environment • Experience with mobile device support (iPhone and Android) • Must be a team player and build good working relationships across all functions of the company • Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high-energy environment with a proactive focus • Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system • Need to be flexible, adaptable, and possess creative problem-solving skills