Client Support Analyst

November 8

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Valon

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fintech and consumertech

51 - 200

Description

• Valon’s mission is to empower every homeowner. • Every loan’s journey begins with a servicing transfer—owning onboarding and off-boarding loans. • Ensure Valon has access to necessary data, documentation, and funds. • Represent Valon in all client interactions, ensuring consistent client satisfaction. • Respond to client communications in a timely and accurate manner, triaging queries and coordinating with stakeholders. • Assist in creating and improving department-wide processes.

Requirements

• Previous experience working in a client-facing environment—preferably in the mortgage servicing space. • Previous experience working with Google Suite, Looker, SQL, and FNMA Loan Quality Connect. • Bachelor’s degree. • Thorough understanding of mortgage servicing concepts, including, but not limited to, subservicing contracts, investor guidelines, and the responsibilities associated with MSR ownership. • 3+ years of experience at a mortgage servicer or financial or enterprise technology company. • Previous experience managing high-touch relationships with both internal and external clients and stakeholders. • Previous experience working with Microsoft Excel and PowerPoint (bonus points if you have experience with creating and refreshing slide decks linked to SQL tables!). • Previous experience working with Jira or other project management tools. • Excellent written and verbal communication skills. • Excellent organizational skills. • Attention to detail. • Ability to work independently and troubleshoot a wide array of ambiguous problems (client requests rarely repeat!).

Benefits

• Competitive annual salary of $59,500-$80,500 and a 401(k) plan—with a 4% annual match! • We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support! • Flexible paid time off, flexible sick days, and 11 paid company holidays! • We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews. • Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!