Software Field Service Representative - Systems Administrator, Healthcare

September 16

Apply Now

Receive Emails with Similar Jobs

Varian

WebsiteLinkedInAll Job Openings

5001 - 10000

Description

• Software Field Service Rep responsible for troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on VMS software. • Operates in a designated field service territory and represents VMS, often as the primary customer contact for software issues. • Troubleshooting customer-reported issues, documenting troubleshooting steps and resolutions in CRM. • Completing software-related preventative maintenance processes on time per VMS guidelines. • Developing and maintaining strong customer relationships through excellent service with strong written and verbal communication skills.

Requirements

• HS Degree or Equivalent • Preferred: Associate degree, technical/vocational training or military experience and 4 – 8 years of related experience • Knowledge of Windows Server operating systems, familiarity with desktop computer and server hardware components, networking concepts • Exercise sound judgment and problem-solving skills. • Take responsibility and work independently, as well as coordinate team efforts. • Demonstrate patience, tact, and courtesy with a variety of customers and personalities. • Able to handle difficult customer situations including troubleshooting in the presence of customers. • Ability to communicate effectively with customers of varying levels of technical knowledge. • Understanding and familiarity with service, installation, and customer-facing documentation. • Microsoft Office Suite including Excel, Word, and PowerPoint • Must be able to successfully meet and maintain all required vendor credentialing, criminal background checks, and drug screens unless prohibited by law. • Other Desired Skills and Knowledge: Sound knowledge of and professional experience with IT Networks including network analysis test equipment. • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels. • Ability to lead calls and projects involving multiple customer departments.

Benefits

• Company vehicle (or stipend program) available for this position. • Fighting cancer calls for big ideas.