Associate Manager, Customer Success

4 days ago

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Veeam Software

WebsiteLinkedInAll Job Openings

Data Protection • Virtual Environment Management • Data Management • Backup • Backup and Recovery

5001 - 10000

💰 Private Equity Round on 2019-01

Description

• Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. • With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. • The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps and data are protected and always available. • Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

Requirements

• Leads a team of typically 4-6 Customer Success Account Managers driving overachievement and goals with coaching, performance management, engagement, and career development • Coaches team members to improve their results • Nurtures a positive team environment, in alignment with Veeam's Core Values • Manages team performance against quotas and sales forecasts, executes operating plans and ensures sales objectives are met • Drives revenue and contributes to the continued growth of Veeam through consistently achieving individual and team quotas • Monitors daily activity of Customer Success Account Managers, including sales activities and use of Veeam's customer relationship management system (Salesforce.com) • Drives metrics regarding performance of renewal rates, prepaid maintenance and upsell/cross-sell activities • Collaborates with field sales employees on territory division of labor and sales execution • Grows maintenance revenue through improving renewal practices • Handles customer and partner escalations • Drives positive change in the department, looks to maximize the entire departments performance through analysis and process improvements.

Benefits

• Veeam Software is an equal opportunity employer • discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law • All your information will be kept confidential.