Senior Manager, Customer Success

March 21

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Veeam Software

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Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

Data Protection • Virtual Environment Management • Data Management • Backup • Backup and Recovery

5001 - 10000 employees

Founded 2006

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 Private Equity Round on 2019-01

📋 Description

• Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. • With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. • The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps and data are protected and always available. • As a Senior Manager of Customer Success - Kasten and Veeam Data Cloud Vault, you will play a key role in leading the strategy and execution for ensuring that high-quality talent are efficiently and optimally placed to meet client demand. • You will lead a team of customer-facing Technical Success Managers that are responsible for generating active engagements and client expansion. • In this role, you will establish a strong infrastructure to support and contribute to rapid growth, and ensure team structures and processes align with future business initiatives.

🎯 Requirements

• At least 7 years of experience in roles involving client/customer success, account management, and/or client needs evaluation, ideally across multiple industries or product lines. • Proven ability to collaborate effectively and develop strong cross-functional relationships, especially with Operations and Sales functions • Ability to lead an international team, providing motivation and clear direction to meet expectations by instilling accountability for quality, sense of urgency and deepening of customer relationships with clients • Proven proficiency with Kubernetes-based environments is preferred • Strong technical understanding of Veeam products is preferred • Strong technical knowledge of networking, cloud-native architectures, Kubernetes, Docker and data protection (backup, recovery, and disaster recovery). • Deep knowledge of Linux • Kubernetes certifications preferred (CKA or CKAD) • Ability to adapt to changing business priorities and environments. • Self-motivated and directed. • Data-driven individual with experience measuring and communicating key customer success metrics such as current usage and key growth stats • Ability to work in a technical environment of exceedingly fast growth. • Ability to use all Office products proficiently • Possess general knowledge and basic terminology around data centers, servers, backup software, etc. • Experience with Virtualization technologies such as VMware and Hyper-V a PLUS to have.