Velocity Global
Velocity Global is a company that appears to be related to online account services, possibly dealing with user authentication or session management. The specific functionality or industry focus is not clear from the provided text.
Employer of Record (EoR) • International PEO) • Global Immigration • Agent of Record (AoR) • Independent Contractor Compliance
501 - 1000 employees
💰 Series B on 2022-05
Client Experience Specialist
6 days ago
Velocity Global
Velocity Global is a company that appears to be related to online account services, possibly dealing with user authentication or session management. The specific functionality or industry focus is not clear from the provided text.
Employer of Record (EoR) • International PEO) • Global Immigration • Agent of Record (AoR) • Independent Contractor Compliance
501 - 1000 employees
💰 Series B on 2022-05
📋 Description
• Velocity Global offers unified global workforce management. • Engage directly with customers to provide solutions. • Develop long-term relationships with customers and ensure positive experiences. • Monitor customer satisfaction metrics and enhance customer experiences. • Contribute to customer service process improvements.
🎯 Requirements
• Experience in customer service in a B2B or SaaS environment. • Experience interpreting and responding to customer requests empathetically. • Experience building relationships with main partners for each assigned customer and care. • Problem-solving skills and find solutions in high-pressure situations. • Familiarity with CRM tools and customer support software (e.g., DevRev, Superblocks, Airtable, etc.). • Experience documenting customer issues in detail and experience delivering outstanding customer experiences. • Work as part of a collaborative team. • A with a commitment to maintaining high levels of customer satisfaction.
🏖️ Benefits
• Flexible Time Off + Parental Leave • Health and Dental Insurance (where applicable) • Retirement Savings + Employee Incentive Plan • WFH Stipend • Company Bonus + Spot Bonuses (if eligible)
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