Accounting Support Specialist

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Veracross

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EdTech • School Information Systems (SIS) • Student Health Records (SHR)

51 - 200

Description

• Company Overview • Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. • We are a growing, values-led community of 350 employees in the US, UK, and Australia. • Role Summary • As a member of the Veracross Technical Support Team (TST), the Accounting Support Specialist serves as the first level of customer support. • Support Specialists support the daily operations of partner schools’ business offices. • Job Responsibilities • Interact directly with core users (school administrators) via multiple channels. • Manage and prioritize multiple open cases. • Evaluate the nature of each interaction and determine the appropriate action. • Analyze issues, replicating, researching, and resolving technical problems. • Provide prompt and accurate responses to customers. • Perform specific, limited operations within partner school databases. • Communicate internally with various support teams to escalate issues. • Assist with identifying and logging system bugs and enhancements. • Identify, update, and maintain internal and external knowledgebases.

Requirements

• Bachelor’s Degree in Accounting or equivalent accounting and customer service experience • 2 – 3 years of customer support experience in a school business office or in customer support within the software industry, with one year of direct end-user support experience preferred • Demonstrated aptitude for using, teaching, and communicating information about technologically sophisticated software to non-technical users • Must be comfortable speaking on the phone (or via meeting app) directly with end-users, demonstrating patience and empathy in each interaction • Excellent verbal and written communication skills • Ability to multi-task, continually reprioritize work, and work under various constraints • Passionate about learning new software; able to use fundamental accounting principles to build, retain, and apply knowledge of the business modules software • Demonstrated problem-solving skills; able to analyze customer requests and provide timely resolutions • Highly motivated with the ability to work both independently and collaboratively as a member of a team • Friendly with a positive attitude and a desire to contribute to a positive community culture • Industry knowledge of the K-12 private school sector and other education SaaS products a plus

Benefits

• 3 weeks of vacation per year • 14 paid holidays per year (including the week off between Christmas and New Year's Eve) • 56 Hours of paid sick leave annually • Top tier benefits - • Medical, Dental & Vision (Blue Cross Blue Shield & EyeMed) • Veracross LLC Fidelity 401(k) Plan - Managed by Sentinel Benefits