Customer Support Executive - Remote

19 hours ago

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Nivoda

WebsiteLinkedInAll Job Openings

201 - 500

🔥 Funding within the last year

💰 $30M Series B on 2024-05

Description

• As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda • Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally • Collaboration with all departments is key, making you the glue that binds our organization together • If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry

Requirements

• Minimum 2 years experience in online customer support, live chat, and calls • Organised and able to multitask across different platforms • Proactive and forward thinking • Assertive nature and ability to be the voice of the customer when communicating internally • Excellent cross-functional collaboration skills

Benefits

• Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success • Remote working environment • Flexible working • Unlimited holiday • Fast-paced and global working environment