Veracyte, Inc.
Veracyte, Inc. is a genomic diagnostics company focused on empowering clinicians with high-value molecular tests for diagnosing and treating cancer. The company provides a portfolio of genomic classifiers for various types of cancer, including thyroid, prostate, lung, breast, and bladder cancer, as well as interstitial lung disease. Veracyte's tests help clinicians and patients make informed decisions about cancer care by providing clear diagnostic and prognostic insights. The company's approach involves identifying unmet clinical needs and developing high-performance tests that are widely accessible globally through a CLIA and in vitro diagnostic-based model. Committed to elevating the standard of cancer care, Veracyte continues to expand its test portfolio and make significant contributions to the field of oncology diagnostics.
Customer Care Specialist
5 days ago
Veracyte, Inc.
Veracyte, Inc. is a genomic diagnostics company focused on empowering clinicians with high-value molecular tests for diagnosing and treating cancer. The company provides a portfolio of genomic classifiers for various types of cancer, including thyroid, prostate, lung, breast, and bladder cancer, as well as interstitial lung disease. Veracyte's tests help clinicians and patients make informed decisions about cancer care by providing clear diagnostic and prognostic insights. The company's approach involves identifying unmet clinical needs and developing high-performance tests that are widely accessible globally through a CLIA and in vitro diagnostic-based model. Committed to elevating the standard of cancer care, Veracyte continues to expand its test portfolio and make significant contributions to the field of oncology diagnostics.
📋 Description
• Work as a cornerstone of the customer care team. • Ensure healthcare providers and patients receive unparalleled support. • Handle customer inquiries with empathy and professionalism. • Collaborate with internal teams to resolve issues and enhance customer experience. • Manage and monitor orders ensuring timely resolutions and clear communication.
🎯 Requirements
• Bachelor’s degree (B.A. or B.S.) preferred, relevant experience may substitute. • 2+ years in customer service within healthcare, biotech, or laboratory settings; oncology experience preferred. • Physical requirements include repetitive movements and occasional lifting of up to 25 pounds.
🏖️ Benefits
• Competitive compensation and benefits. • Recognition and compensation for work. • Potential for additional discretionary bonuses/incentives and restricted stock units. • Inclusiveness and diversity within workforce. • Dynamic and inspiring workplace recognized as a Great Place to Work.
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